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Hotel Privacy Policy

Hotel Privacy Policy

At Heritage Ham Long Hotel & Spa, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with applicable laws and regulations.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email, phone number, ID/passport number, payment details.

  • Booking Information: Reservation details, stay history, preferences.

  • Website Usage Data: IP address, browser type, pages visited, cookies (if applicable).

  • Other Information: Feedback, survey responses, and communications with our staff.

2. How We Use Your Information

Your information may be used to:

  • Confirm and manage reservations.

  • Provide personalized guest experiences and services.

  • Process payments and billing.

  • Communicate promotions, offers, or hotel updates (with your consent).

  • Improve our services and ensure security.

3. Sharing of Information

We do not sell or rent your personal data. We may share information:

  • With trusted third-party service providers (e.g., booking engines, payment processors).

  • When required by law or legal process.

  • To protect the rights and safety of our guests, staff, or property.

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, or disclosure. This includes both technical safeguards and staff training.

5. Your Rights

You have the right to:

  • Access or correct your personal data.

  • Withdraw consent for marketing communications.

  • Request deletion of your data (subject to legal retention requirements).

6. Retention of Data

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

HERITAGE HAM LONG HOTEL & SPA
42 + 44A Ham Long Street, Cua Nam Ward, Hanoi City, Vietnam
Email: info@heritagehamlonghotel.com
Phone: + 84 936215187