Hotel Policy
1. Check-In / Check-Out
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Check-in time: 2:00 PM
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Check-out time: 12:00 PM
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Early check-in or late check-out is subject to availability and may incur additional charges.
2. Identification/Passport
All guests are required to present a valid government-issued photo ID/passport at check-in.
3. Payment Policy
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A valid credit card is required to guarantee your reservation.
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Full payment is due at check-in unless otherwise specified.
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Incidentals may require a refundable deposit.
- All payments made by credit card are subjected to 4% bank fee on top of total amount
4. Cancellation Policy
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Free cancellation up to 72 hours before arrival (varies by booking type).
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Late cancellation or no-shows will incur full charge.
5. Children and Extra Beds
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Children under 6 stay free when using existing beds.
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Extra beds or baby cots are available upon request and subject to availability and extra fee.
6. Smoking Policy
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Our hotel maintains a non-smoking policy in all indoor areas.
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A cleaning fee of Vietnam Dong 3 millions will be charged for each case of violations.
7. Pet Policy
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Pets are not allowed in the hotel
8. Visitor Policy
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Visitors are allowed until 10:00 PM and need to show a valid government-issued ID/passport at the Reception.
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Overnight guests must be registered at the front desk and involved extra fee.
9. Quiet Hours
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Please respect quiet hours between 10:00 PM and 7:00 AM for the comfort of all guests.
10. Damage and Liability
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Guests are responsible for any damage caused during their stay.
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The hotel is not liable for lost or stolen valuables not secured in the in-room safe.